Touch Base Returns Policy
At Touch Base Automotive, we take pride in providing high-quality products for automotive enthusiasts. Due to the nature of our products, we do not accept returns unless an item has a manufacturing defect, arrives damaged or the incorrect item arrives.
Returns & Refunds
We will only accept returns in the following cases:
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The item has a clear manufacturing defect.
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The item arrives damaged due to shipping.
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The incorrect item arrives.
How to Request a Return
If your item meets the above criteria, please follow these steps:
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Contact Us – Email our support team at info@touchbaseautomotive.com within 7 days of receiving your order with your order number and a detailed description of the issue.
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Provide Evidence – Attach clear photos or videos of the defect or damage.
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Review Process – Our team will assess your request and respond within 3-5 business days. If approved, we will provide instructions on returning the item.
Important Notes
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Returned items must be unused, in original packaging, and include all accessories.
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We do not accept returns for incorrect purchases, change of mind, or buyer’s remorse.
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If your return is approved, we will offer either a replacement item or a refund, depending on availability.
We appreciate your understanding and thank you for choosing Touch Base Automotive!
For any questions, please contact our support team at info@touchbaseautomotive.com